The Clorox Company Workplace Services Program Manager in Pleasanton, California

We make life better every day. The Clorox Company (NYSE: CLX) is a leading multinational manufacturer and marketer of consumer and professional products with about 7,900 employees worldwide and fiscal year 2017 sales of $6.0 billion. Clorox markets some of the most trusted and recognized consumer brand names, including its namesake bleach and cleaning products; Pine-Sol® cleaners; Liquid Plumr® clog removers; Poett® home care products; Fresh Step® cat litter; Glad® bags, wraps and containers; Kingsford® charcoal; Hidden Valley® dressings and sauces; Brita® water-filtration products; and Burt's Bees® natural personal care products and RenewLife® digestive health products. The company also markets brands for professional services, including Clorox Healthcare® and Clorox Commercial Solutions®. More than 80 percent of the company's sales are generated from brands that hold the No. 1 or No. 2 market share positions in their categories.

POSITION SUMMARY:

This individual serves as the primary point of contact for the management and delivery of the corporate Workplace Services Program. This includes all aspects of domestic and international shipping/receiving and mail services, and domestic food services, office supplies, point-to-point transportation and other current and future employee workplace services.

SCOPE FACTORS:

  • Leadership for the Workplace Services management program.

  • Responsible for corporate strategy development.

  • Responsible to maintain and evolve Workplace Services policies.

  • Primary POC for shipping/receiving and mail services, food services, point-to-point transportation and amenities program delivery.

  • Manage outsourced vendor relationships.

  • Manage outsourced vendor relationships. This includes partnering with Global Strategic Sourcing to review and negotiate service agreements, establishing SLA's, identifying opportunities for improvements and addressing shortfalls.

  • Negotiate with various workplace service providers to leverage support of and obtain maximum discounts and benefits for company travel and transportation needs.

  • Ensure compliance with insurance, legal, health and safety obligations.

  • Provide thought leadership and leverage peer and industry best practices to drive process improvements including identifying, creating and implementing initiatives to maximize value, reduce risk and minimize cost.

  • Responsible for overall customer service delivery. Ensure services delivered consistently meet or exceed company and customer expectations.

  • Maintain key internal client relationships.

  • Define metrics and key performance indicators to measure service delivery.

  • Track and analyze program progress and create relevant reporting and dashboards for actionable decision-making.

SCOPE FACTORS:

People Management & Span of Control (Managers/Supervisors Only):

  • Manages Shipping & Receiving and Mail Services team

MINIMUM REQUIREMENTS:

  • BS/BA

  • 5-7 years of relevant work experience.

  • Customer-oriented with strong customer service skills.

  • Strong project management and communication skills.

  • Strong negotiation and contracting skills.

  • Strong ability to work as part of a team and manage multiple projects simultaneously.

  • Ability to communicate and work across all levels of the organization.

  • Ability to influence and drive consensus.

  • Organized with the ability to prioritize commitments and execute multiple concurrent projects.

  • Detail-oriented.

  • Strong writing skills and ability to communicate efficiently with customers, stakeholders and vendors.

  • Demonstrated ability to think critically and problem solve.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled