The Clorox Company Workplace Services Program Manager in Pleasanton, California
We make life better every day. The Clorox Company (NYSE: CLX) is a leading multinational manufacturer and marketer of consumer and professional products with about 7,900 employees worldwide and fiscal year 2017 sales of $6.0 billion. Clorox markets some of the most trusted and recognized consumer brand names, including its namesake bleach and cleaning products; Pine-Sol® cleaners; Liquid Plumr® clog removers; Poett® home care products; Fresh Step® cat litter; Glad® bags, wraps and containers; Kingsford® charcoal; Hidden Valley® dressings and sauces; Brita® water-filtration products; and Burt's Bees® natural personal care products and RenewLife® digestive health products. The company also markets brands for professional services, including Clorox Healthcare® and Clorox Commercial Solutions®. More than 80 percent of the company's sales are generated from brands that hold the No. 1 or No. 2 market share positions in their categories.
This individual serves as the primary point of contact for the management and delivery of the corporate Workplace Services Program. This includes all aspects of domestic and international shipping/receiving and mail services, and domestic food services, office supplies, point-to-point transportation and other current and future employee workplace services.
Leadership for the Workplace Services management program.
Responsible for corporate strategy development.
Responsible to maintain and evolve Workplace Services policies.
Primary POC for shipping/receiving and mail services, food services, point-to-point transportation and amenities program delivery.
Manage outsourced vendor relationships.
Manage outsourced vendor relationships. This includes partnering with Global Strategic Sourcing to review and negotiate service agreements, establishing SLA's, identifying opportunities for improvements and addressing shortfalls.
Negotiate with various workplace service providers to leverage support of and obtain maximum discounts and benefits for company travel and transportation needs.
Ensure compliance with insurance, legal, health and safety obligations.
Provide thought leadership and leverage peer and industry best practices to drive process improvements including identifying, creating and implementing initiatives to maximize value, reduce risk and minimize cost.
Responsible for overall customer service delivery. Ensure services delivered consistently meet or exceed company and customer expectations.
Maintain key internal client relationships.
Define metrics and key performance indicators to measure service delivery.
Track and analyze program progress and create relevant reporting and dashboards for actionable decision-making.
People Management & Span of Control (Managers/Supervisors Only):
- Manages Shipping & Receiving and Mail Services team
5-7 years of relevant work experience.
Customer-oriented with strong customer service skills.
Strong project management and communication skills.
Strong negotiation and contracting skills.
Strong ability to work as part of a team and manage multiple projects simultaneously.
Ability to communicate and work across all levels of the organization.
Ability to influence and drive consensus.
Organized with the ability to prioritize commitments and execute multiple concurrent projects.
Strong writing skills and ability to communicate efficiently with customers, stakeholders and vendors.
Demonstrated ability to think critically and problem solve.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled